Polubione It was a lovely setting very peaceful chilled and quiet, staff were helpful, nice walks along the canal.

Niepolubione I ordered two sets of flowers and was only one set, but once I told the staff the refunded all of the extras, but still the suprise was not what I'd of hoped for. Later on our first night we done a fire in our out as we went to move it further back the leg came off so then had to put the the fire out. Told staff next day they did replace it with another one and gave us more fire wood. Our first morning there we went to the on site cafe, my girlfriend ordered scrambled egg on toast it looked more like a gloopy omelette even the dog didn't want any. My tomato on my breakfast wasn't even cooked, could have bounced it off the wall it was that hard like eating a bullet. On our last day we went out for the day to come back to cook in our pizza oven only to find that all of our fire wood had been taken, when I complained regarding this to staff there reply was oh we thought you had gone so we took the wood back. Not very professional and would not recommend to stay here nor will I be coming back..

Polecane znajomym Odwiedź ponownie

Od administratora: Response to Guest Feedback Flowers and Anniversary Package We appreciate your feedback and are genuinely sorry to learn that your stay did not meet your expectations. Regarding the flowers, we acknowledge that only one bunch was provided. However, this was based on our concerns that you may have inadvertently ordered both flowers and a package that also included a bunch. To address this, we exchanged one of the bunches for additional special extras intended to enhance your anniversary celebration. When you later raised the matter, we refunded the cost of all extras, which you kindly expressed gratitude for at the time. Firepit Incident We sincerely apologise for the inconvenience caused by the firepit. We conduct weekly checks on all our furniture, but unfortunately, this issue occurred. As soon as you informed us, a member of staff promptly replaced the firepit and provided complimentary wood and kindling, which are usually charged as extras. Provision of Firewood Concerning the firewood, when the matter was brought to our attention at reception, we immediately supplied fresh logs. The removal of your firewood was an honest mistake on our part, and we are pleased that you were satisfied with our prompt response in resolving this issue. Cleanliness Standards Regarding cleanliness, we take great pride in maintaining impeccably clean wagons, which are thoroughly cleaned and double-checked prior to each guest’s arrival. If any issues had been mentioned during your stay, we would have been more than willing to address and resolve them immediately. Guest Satisfaction and Future Bookings We must admit that it came as a surprise to learn that your experience did not meet your expectations, especially as you had previously indicated to one of our team members that you were considering rebooking three of our wagons for a future visit. Nevertheless, we greatly value all feedback and assure you that your comments have been taken seriously. We are committed to reviewing your observations carefully and will take appropriate action to address the concerns you have raised. We would like to take this opportunity to remind you that smoking is strictly prohibited within our wagons. This policy is clearly outlined in our terms and conditions, and we kindly ask that you keep this important rule in mind when making any future bookings, with other accommodation providers, to ensure a safe and comfortable environment for everyone.